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New Mexico Ethics in Business Awards Recipients - Large Business: French Mortuary
 

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"Service Assured, Integrity Guaranteed" is the motto French Mortuary has followed each and every day since its inception in 1907. But French Mortuary doesn't just pay lip service to their motto. In fact, it's their commitment to the motto that affords them their excellent reputation in the community.

French Mortuary has been family-owned and operated for 95 years. From the beginning, the French family has understood the stressful work their employees have chosen. Therefore, the French family makes their cabin available to employees to take time for rest and relaxation with their own families.

Employees are introduced to the importance of high ethical standards beginning with the interview process. Employees are also required to take Life Appreciation Training, a process that broadens workers horizons beyond just "doing a job."

French Mortuary believes in honesty and respect for the families they serve. This is easily characterized by just one of the services they offer: Infants are always buried at no charge to the family. Service is assured to their clients through their payment plans and cultural sensitivity. Chester French, the company's founder, was known for his integrity and fairness in serving families of all income levels. Helping families arrange services that are sensitive to their own faith also allows for dignity in the dying process.

Chester French Stewart took over French Mortuary from his grandfather in 1966. Today, French Mortuary is still adhering to the same motto, "Service Assured, Integrity Guaranteed." Stewart uses their payment policy as an example, "I have a concern that a family with limited resources couldn't come to French Mortuary. Every director in our organization has the right to give a basic casket, at no charge. I don't want money to be a barrier."