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New Mexico Ethics in Business Awards Recipients - Small Business : Standard Machine Company
 

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Standard Machine Company began in 1989 as a one-man contract machine shop focusing on precision machining services to both government and private industry. Under founder Kevin Ball's leadership, the company incorporated and expanded in size and capabilities, adding room for larger and more sophisticated machine tools along with a welding and fabrication department. Today, Standard Machine Company has 17 employees and offers services to customers nationwide.

From the beginning Standard Machine Company emphasized the importance of a safe working environment while providing the highest quality service to its customers. The company stands out in the crowd when it comes to safety. They work hard to exceed OSHA requirements, and Ball regularly invites OSHA representatives to inspect the shop and make suggestions for improvement to ensure the safety, health and well-being of their employees.

Ball says he treats his employees with respect and appreciation and in turn expects his employees to treat customers with the same level of appreciation and respect. For example, when health insurance premiums recently increased, Standard Machine Company absorbed the cost rather than passing the cost on to employees. Standard Machine Company also makes their business lawyer available to employees for legal advice at no charge.

Customers of Standard Machine Company are treated with the same care and respect as employees. Managers are trained to point out errors to suppliers that might have benefited Standard Machine Company in the short run. But Standard's goals are higher, and they manage to satisfy every customer, no matter what the cost.

Ball says, "We treat our vendors and customers and competitors with respect. I think that's our biggest asset because our customers know we keep our word."